Home  >  Help Desk   >  Returns & Warranties: Returning an Item

Returning an Item

You can return items within 60 days of in-store purchase or delivery of your online order. Please see our Return Policy for additional information.

Items purchased in-store or online can be returned to any DICK'S Sporting Goods location nationwide. Items purchased online can also be returned by mail. Items purchased through the Buy Online, Pick Up in Store program must be returned to a DICK'S Sporting Goods store. Please note that original shipping charges paid when receiving your package are not refunded as part of your return.

Free In Store Returns

When making a return, please bring the following items with you to the store. Remember, you can find a DICK'S Sporting Goods near you using our convenient Store Locator.

  1. The items along with all original packaging, including all paperwork, parts and accessories
  2. The receipt (for store purchases), packing slip and ship confirmation email (for online purchases), Ready for Pick Up Email or Pick Up Confirmation Email (for Buy Online, Pick Up in Store purchases)
  3. The credit card or gift card used for purchase

Returns by Mail

Please refer to the packing slip provided in your package. Packages may come with a free return shipping label. Some packages come with a shipping label that deducts $8 from your return refund when used. For large/heavy items that require carrier pick-up, greater return shipping costs may apply.

Some packages do not include a return shipping label. For packages that do not come with a return shipping label, or if your preference is not to use a provided label, you can also simply address the package using the information below and pay for the return shipping with a mail service of your choice. To mail in your return:

  1. Repackage items in original packaging including all paperwork, parts and accessories
  2. Remove all extra labels from previous shipping on the outside of the box
  3. Complete the Return Reason Form on the packing slip and enclose in the box
  4. Apply the provided return label to the outside of the box* OR address the box to:

        Returns Department
        7601 Trade Port Drive
        Louisville, KY 40258

  5. Send your package via the shipping service noted on your return label. If you are not using your provided return label, send it through the mail service of your choice.
  6. Track your return shipment through My Account at DicksSportingGoods.com if using a provided return label, or make sure to keep the tracking number provided when using the shipping service of your choice and track via their website

    *Please make sure the original label provided is used (not a copy)
    **Return Shipping charges must be paid. DSG does not accept packages sent as Cash On Delivery (C.O.D.)

Returns by Carrier Pick Up

Typically items requiring pick up by a carrier are oversized/weight. Return shipping costs may apply. To return an item that requires carrier pick up:

  1. Contact Customer Service to discuss the nature of the return and to arrange carrier pick up of your item
  2. Repackage items in original packaging, including all paperwork, parts, and accessories
  3. Complete the Return Reason Form on the packing slip and enclose in the box
  4. Remove all extra labels from previous shipping on the outside of the box
  5. Place package at the front door for the shipping driver
  6. You must be present when the carrier picks up the item

Returning Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or is not the correct item you ordered, contact Customer Service to have a free return label sent to you or to arrange pick up if the item was delivered via a carrier service. You are also welcome to return these items to a store.

You will be refunded the purchase price as well as any applicable taxes and shipping costs.

Refund for Your Return

Refunds are provided in the original form of payment for the purchase price of the item, including sales tax, and will be issued within 30 days of us receiving the return. Original shipping charges are not refunded as part of your return, unless the item is being returned due to being damaged, defective or incorrect.

If payment was by gift card or gift certificate, the return will be refunded back to the original gift card or gift certificate used.

When a ScoreCard reward certificate was redeemed or other discount applied to the purchase, your refund will be for the amount you paid for the item. A new ScoreCard reward certificate can be issued by contacting the ScoreCard team.

Returning a Product under Warranty

Warranty paperwork is included in the packaging of many products or is often available on the manufacturer's website. Please contact the manufacturer directly if you have any warranty questions not answered in your item's paperwork.