Returning an Item
You can return items within 90 days of in-store purchase or delivery of your online order. Please see our Return Policy for additional information.
Items purchased in-store or online can be returned to any DICK'S Sporting Goods location nationwide. Items purchased online can also be returned by mail. Items purchased through the Buy Online, Pick Up in Store program must be returned to a DICK'S Sporting Goods store. Please note that original shipping charges paid when receiving your package are not refunded as part of your return.
Free In Store Returns
When making a return, please bring the following items with you to the store. Remember, you can find a DICK'S Sporting Goods near you using our convenient Store Locator.
Returns by Mail
Please refer to the packing slip provided in your package. Packages may come with a free return shipping label. Some packages come with a shipping label that deducts $8 from your return refund when used. For large/heavy items that require carrier pick-up, greater return shipping costs may apply.
Some packages do not include a return shipping label. For packages that do not come with a return shipping label, or if your preference is not to use a provided label, you can also simply address the package using the information below and pay for the return shipping with a mail service of your choice. To mail in your return:
Returns by Carrier Pick Up
Typically items requiring pick up by a carrier are oversized/weight. Return shipping costs may apply. To return an item that requires carrier pick up:
Returning Damaged, Defective or Incorrect Items
If an item arrives damaged, defective or is not the correct item you ordered, contact Customer Service to have a free return label sent to you or to arrange pick up if the item was delivered via a carrier service. You are also welcome to return these items to a store.
You will be refunded the purchase price as well as any applicable taxes and shipping costs.
Refund for Your Return
Refunds are provided in the original form of payment for the purchase price of the item, including sales tax, and will be issued within 30 days of us receiving the return. Original shipping charges are not refunded as part of your return, unless the item is being returned due to being damaged, defective or incorrect.
If payment was by gift card or gift certificate, the return will be refunded back to the original gift card or gift certificate used.
When a ScoreCard reward certificate was redeemed or other discount applied to the purchase, your refund will be for the amount you paid for the item. A new ScoreCard reward certificate can be issued by contacting the ScoreCard team.
Returning a Product under Warranty
Warranty paperwork is included in the packaging of many products or is often available on the manufacturer's website. Please contact the manufacturer directly if you have any warranty questions not answered in your item's paperwork.
- Footwear: Shoes & Cleats