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I have a question about an item

How do I find a product I'm looking for?
Where can I find more information about a product?
How do I add items to my Shopping Cart?
What are Advanced Sale, Release Date and Special Order items?
How do I know when an item will arrive?
Why Can't I Find a Product Online That I Found In a Store?



Finding Products

There are two ways to find the products you are looking for on www.dickssportinggoods.com: Searching by Keyword or Item Number in the search box or by Browsing the links from the Home Page. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for. For search tips, click here.
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Learning More about Products

If you would like more information about an item you see on www.dickssportinggoods.com, simply click on the item. This will take you to a Product Detail page that provides a complete description of the product. Use the Product Tools section on the right to browse information.
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Adding Items to Your Shopping Cart

To add items to your Shopping Cart, follow these simple steps:
  • Before adding an item to your Shopping Cart from the Product Detail, it may be necessary to choose a size and/or color for the item you want to purchase. Click on the drop-down menu under the product description to select a size and/or color:

If a size or color is not listed in the drop-down menu, it is out of stock and is not available for purchase.

  • Enter a quantity in the field provided.

  • Make note of the Availability of the item:



This tells you when we expect the item to leave our warehouse. Items that are not In Stock may take longer. The time it takes for the item to arrive at its destination depends on the shipping method you select in Checkout.


  • Click the button to add the item to your Shopping Cart.

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Viewing Item Availability

A product's availability is clearly noted on the Product Detail page as In Stock, Advanced Sale, Release Date or Special Order:



Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock (Advanced Sale items), are not available for shipment until a specific release date provided by the manufacturer (Release Date items), or require extra time for sizing or other adjustments (Special Order items).

Some items are offered with customization options (monogramming, etc.). If you choose a customization option, please allow for additional time beyond the expected shipment time indicated on the Product Detail page. The additional time required for customization varies from several days to several weeks depending on the options you choose.

For more detailed information about Item Availability, click here.
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Calculating Delivery Time

Delivery Time = Warehouse Handling Time + Shipping Time

Warehouse Handling Time is the amount of time it will take for your order to leave our warehouse.
When you view an item on the Product Detail page or in your Shopping Cart, make note of its Availability:


This tells you when we expect to ship your item from our warehouse.For more information about Item Availability, click here.
Shipping Time is the amount of time it will take your order to ship once it has left our warehouse.

During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Ex: The item you ordered takes 1-2 business days to leave our warehouse. During checkout, you select "Overnight" shipping. It will take anywhere from 1 to 3 business days for your order to arrive.

For more information about delivery of your items, click here.

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Finding Similar Products Online

Not all products found online at www.dickssportinggoods.com are available in stores and not all products found in stores are available online. You can try to find a product online by Searching by Keyword or Item Number in the search box or by Browsing the links from the Home Page. or search tips, click here.
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