Thank you for visiting Dick's Sporting Goods. If you need assistance with shopping on our site, please call us at 1-877-846-9997 and a customer care representative will be happy to assist you. Please inform the Customer Service representative that you require assistance.

Home  >  Help Desk   >  Online Store Information: Status of an Order
« back to Help Desk
Online Store Information

    

    

    





I want to know about the status of an order I have placed

How do I view the status of my order?
How do I track the location of my order?
Why hasn't my package arrived yet?



Viewing Your Order Status

Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information regarding your orders. Please note: Immediately after you place an order, order information may not appear on www.dickssportinggoods.com in your order history for up to 1 hour.

When you click on Order Tracking you will be prompted to sign in with your e-mail address and password. The Your Order History page will provide you with detailed information about your current order or past orders. Most orders follow this sequence:

Standard Status Messages
Submitted and processing Your order has been submitted and the information you entered during checkout is being processed.
Item(s) located in stock The items that you selected and submitted with your order during checkout are available and have been located in our warehouse.
Shipped on: 00/00/0000 The items have shipped from our warehouse and are on their way to the shipping destination indicated by you during checkout.


After your order is shipped, your tracking number, if available, will be displayed. Depending on the shipping company, you can click on the tracking number to view the delivery status of your order. (A shipping company may not have the ability to track a number for up to 24 business hours.)

All questions regarding the status of a package with a tracking number should be directed to the shipping company (Fed Ex, UPS or U.S. Postal Service). To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where you can find more information.
To the Top



Tracking Your Order

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Tracking information for an order shipped via standard Ground is not always available. Standard Ground shipments are not always traceable while in transit. Some tracking services only provide proof of delivery and will not provide any information about the package until it is delivered. The only way to guarantee that your order will be assigned a tracking number is by selecting an expedited shipping method, such as Third Day or Overnight.

Orders may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

Track your order by:
  • Checking your e-mail. You will receive e-mails keeping you up-to-date about the status of your order.

  • Visiting www.dickssportinggoods.com. Sign In to My Account or Order Tracking to view Your Order History 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders.

All questions regarding the status of a package with a tracking number should be directed to the shipping company (Fed Ex, UPS or U.S. Postal Service). To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where you can find contact information.

For more information about Tracking Your Order, click here.
To the Top



Delivery of Your Items

  • Delivery of your items can take anywhere from 3 to 8 full business days, depending on your location and the shipping method you select at Checkout.

  • Items are only shipped during regular business days (Monday-Friday, excluding federal holidays within the United States). If you receive an e-mail notifying you that your items have been shipped during a weekend or federal holiday, they will not actually be shipped until the following business day.

  • Items that are shipped via a freight trucking company arrive within 7-14 full business days after leaving the warehouse due to their size and weight. Most oversized items shipped via a freight trucking company leave the warehouse within 7 full business days. For information about the delivery of your oversized item, click here.

  • Make note of the Availability of your items:

This tells you when we expect to ship your item from our warehouse. Once your items have left our warehouse, the shipping method you select during Checkout will determine when your order will arrive. (For example, if your items take 1-2 business days to leave our warehouse and you select "Overnight" shipping, it may actually take 2-3 business days for your order to arrive.) For more information about Item Availability, click here.
  • We place an extremely high value on customer security and privacy. We take many precautions in verifying the security and privacy of orders. For this reason, most items take a minimum of 1 to 2 days to leave our warehouse, before entering the shipping process.
For more information about Delivery of Your Items, click here.

To the Top



 Did this help? Continue shopping.
 Still have questions? Contact Customer Service.