Rated 5 out of 5 by StephieS I LOVE THIS MACHINE!!
I bought this machine as a 30th birthday gift for myself. It is amazing I love it have brittle spine disease, screw in my left knee and a terrible right knee and hip. I absolutely love this machine. I have no pain using this machine. It so easy on my body. Thank you. My husband was upset how much I spent, he finally tried it this weekend and said wow this is a very good machine. Trust me that's a lot coming from him :) I picked up in store and they assembled it for me Works perfectly very quiet machine. I can use it while my baby is sound asleep in the same room!!!
November 24, 2013
Rated 4 out of 5 by slayer Have to break it in!!
My wife and I bought this to loose weight. I picked up from the store and assembled myself. Assembly went well and machine worked when power was turned on. Went thru the manual and setup and all seemed well. First 15 minutes heard loud metal rubbing noise from right side roller. Not sure if something is not aligned properly. I inspected the noise and believe it to be coming from the internal bearings on the roller. I plan on spraying WD40 on the parts that are making noise. Machine seems well thought out. Noise may be installation error.
November 4, 2013
Rated 5 out of 5 by twp Very Nice!
First of all, not sure what everyone else is complaining about. I picked this machine up and put it together myself. Had a couple little ones running around and asking for my attention and still took me about three hours. Missing one washer but a 5 minute run to Lowes and $0.25 took care of that :) Got it together, plugged it in, did all the calibration and updates and setup before trying anything. No disrespect, but reading some of the negative reviews I just don't get it. I understand the touchpad might not work out of the box...that's a chance you take with all electronics...and waiting for someone to come out and replace it?...Get a screwdriver, take the old one off and put the new one on. Stuff happens. Anyways, I could go on and on about that but that's not why I'm on here. I usually don't write reviews, but I'm sure anyone with common sense would take the one-star reviews with a grain of salt. Just like anything else you buy and use, things wear out and will break. When it does, get a new part, put it on, and keep going. This is as close to "commercial" equipment you are going to find, which, surprise, will also wear down and need parts replaced. This is a solid, smooth machine built by a company that specializes in elipticals.
October 14, 2013
Rated 1 out of 5 by redleader Do not buy an Epic Elliptical!!!
Do not believe the positive reviews of this machine. This is by far and away the worst elliptical rider I have had the misfortune of owning. I have had over 6 service appointments with issues ranging from loud clanking noises to the machine coming off track and causing injury. After spending an hour on the phone with their customer service they will schedule and appointment with a technician who will arrive but have to order parts to correct the issue. The parts that arrive will likely be incorrect and/or damaged and require further service appointments that will still not correct that this machine is a piece of garbage. The worst part is I purchased an extended warranty through the store that would replace it after 3 visits. Too bad I can't use it until after the factory warranty expires.And the factory warranty has no such policy. They will just continue cost you time and cause aggravation that you don't need!
August 9, 2013
Rated 1 out of 5 by Tlcinms It might be fixed now
I bought the machine in April with the service plan, thank goodness. It is July and it might finally be fixed. The first thing wrong was the resistance motor was broke. Service guy came but didn't know what was wrong when he came so he didn't have a part. He ordered the part, 2 weeks later the part came to my house and than he came. They didn't send a motor. They sent a console. So a new part was ordered again. Two weeks later the part came in and than had to wait on service guy. He came and changed it out. I tried it with him there and it worked. On the next workout after 5 minutes it started jerking. Called again. Took a week or so for him to come out again. He forgot to tighten up something the last time he came. So hopefully it is fixed so I can use it since I've been making payments on it and the ifit program.
July 8, 2013
Rated 3 out of 5 by David This product makes too much noices
I purchased this elliptical for Christmas. Everything was fine until about the third use, The machine started to make a loud sound from the flyweel and a loud clicks from around pedals. A tech came to the house and told me that the problem was that the machine was on a carpet. I put playwood undernead and the machine started making an even louder knocking noise after the first thirty minutes of use, needless to say it is going back and I am getting my money back,
May 8, 2013
Rated 1 out of 5 by Jt75 Don't Buy! Deserves Zero Stars...
I purchased this elliptical and paid for installation. All was fine until about the tenth use, I was going at a steady pace, then a few loud clicks and all of a sudden the entire left side broke off, I was very fortunate that I did not get hurt. New parts were sent by Epic and a tech came out to repair. After one use it started to make a clicking noise again, so Dick's suggested swapping it for a new machine. The new machine started making an even louder knocking noise after the first thirty minutes of use, needless to say it is going back and I am getting my money back, Although this entire purchase has been a pain, I will say that Dick's customer service has been great.
May 1, 2013
Rated 1 out of 5 by Mike terrible installation issues
Paid for delivery and installation at time of purchase. First time tried to use and my daughter fell off right side because of faulty installation. Still waiting for repair to fix so we can use machine. Very disappointed.
April 16, 2013
Rated 1 out of 5 by workoutDave a Potentially good elliptical but ...
Elliptical machine itself is great - one solid design - smooth stride.
However the console computer which drives the Elliptical is another story.
The console briefly worked until firmware upgrade which then all failed to work. Elliptical failed to recline and no resistance control and console failed to register RPM. After several calls to resolve issue with Epic, One support person mention they would send replacement console but I would have to install it. I tried to explain the warranty covers LABOR and parts for 2 years - and Support person mention LABOR means support by phone and not a technician installation. After I threaten to return machine to Dick's Sporting Goods, Support person then scheduled a technician but now the problem is the console is on back order - so still waiting for replacement console. Elliptical machine gets top grade - However Computer console and Support gets a ZERO.
April 11, 2013
Rated 1 out of 5 by lchjeh Don't waste your time
Bought this machine in September. Since then have had four replacement consoles mailed to me, the machine entirely replaced by Epic, at least 40 hours either on the phone or with techs at my house. Had the machine working for about a month, performed an update only to have the console crash again with Epic sending another console. When working it is great, but not worth the trouble.
April 8, 2013