Rated 2 out of 5 by JJ Problems with Electronics
My husband and I purchased this elliptical last year and it was working great until a few weeks ago when the elliptical display began to freeze. We tried everything to reset it and get it to work. Currently it only displays the time and everything else fails to display. Very frustrating!
February 19, 2014
Rated 4 out of 5
by blake poor factory quality control
I purchased a display model EPIC A30E from Dicks at a significant price reduction. It may have been a return. The problem it had was what is mentioned in most of the poor reviews. Clunking and grinding noise and in some cases freezing. It took me less that an hour to figure out the problem and fix it myself. The heavy inertia flywheel was coming in contact with the bottom end of the bracket on the right side. I loosened the two nuts holding the flywheel in place. These nuts where very loose. I raised the left side so that the right bottom pulled away from the bracket and re-tightened the nuts at a much greater torque. I was worried about belt alignment among other things but the adjustment was so slight that there seems to be no affect. It now works very well and with no noise. I'm assuming the proper nut tightening for the flywheel was overlooked at the factory. If you chose to purchase the EPIC A30E re-tighten the flywheel nuts before using. Image included is a rough representation of the problem.
December 27, 2013
Rated 1 out of 5 by Jim Did not work
Just spent 3 hours assembling only to have it not work. Going to Dick's customer service now to determine the path forward. The wheel has an internal issue making it very difficult to turn. Making grinding noise. This is something that comes pre-assembled. Not a happy customer
December 14, 2013
Rated 3 out of 5 by ALPH2013 Good elliptical, bad pre-assembly.
The elliptical oddly came with a right roll-arm inverted and place in left roll arm housing, causing the underside to hit the buttom bar. Thus making the elliptical inoperable. Had to call company, finally they sent left roll arm. All this took a month from time of purchase before I can use machine. Hope this was just a one time pre assembly mishap.
November 26, 2013
Rated 1 out of 5 by NAT EPIC FAIL if you ask me
Purchased this so called EPIC system and within 2 days this unstoppable squeeking noise started and has continued to ERK everyone in the house whenever anyone attempts to do a bit of cardio. We greased it and very well I might add and still squeeks. Left foot holder broke off twice, and took weeks to get the parts in. Now the right side keeps falling off the railing and it happens alot. I instead have to use the elliptical at my office and do my cardio after work instead of starting my day right. EPIC keeps telling us to get a Kit that will fix it but I refuse to get another lego system and try putting it together while waiting weeks on end for a piece that will only work for 2 weeks. I Have never felt the need to write a negative review however, PEOPLE DO NOT BUY THIS PRODUCT. Spends more time waiting for parts than actually using the system. STAY AWAY!!!
NOTHING AGAINST DICKS SPORTING GOOD!!
November 26, 2013
Rated 5 out of 5 by Willow Robust Exercise Equipment
Easy to assemble -- though very heavy.
Easy to use and has many features. The whole family enjoys it.
October 29, 2013
Rated 1 out of 5 by Chozancsu Don't do it!
My husband and I searched for weeks to find the right elliptical and with the mixed reviews on most of them it's pretty difficult to make a decision. We ended up going with this one because we loved it in the store and if anything happened we would be able to take it back. Set up took a couple of hours, but was not a difficult process. After workout number 2, the noises started. First a clicking, then followed up by a grinding. We took it apart and regressed it. The noises stopped....for 10 minutes. We called out the service technicians 3 times with multiple diagnosis. Each time it takes them about 10-15 days to give you an appointment time that is a 4-6 hour window during the week. After two months and no fix we packed it up and took it back. The key indicator was when the service company arrived the second time and said "Oh no not another EPIC." We are currently looking to replace it with a Sole machine. Do yourself a favor and listen to the reviews!
July 14, 2013
Rated 3 out of 5 by michelle Would be great if everything worked.
This is a nice model but unfortunately mine has several frustrating problems. The incline doesn't work automatically with the workouts. Ifit is a nice feature if It worked consistently. Most of the time my machine is not connected and I need to get yet another token. Only for my workouts not to download, And none of them are logged in ifit. Epic customer service is a joy to deal with. Had to redo all of the same things I've done dozens of times over the past few weeks before she believed it didn't work, Ran nearly a mile while she listened to prove the incline doesn't work. So after an hour on the phone they are sending a new console which will resolve the Incline issue, but probably not the Ifit issues. But she was kind enough to tell me I'm welcome to call back again when the new one doesn't work. I heard a lot of excuses instead of getting the issues resolved. Too much frustration for the price.
June 11, 2013
Rated 5 out of 5 by Al A great workout
Love this elliptical. I have lifted weights, done some aerobics, treadmills and stationary biking. I have to say that nothing has ever kicked my butt like this elliptical machine. It has been fantastic. We have had it for about 2 months. It's makes some noise but not too bad. My wife and I spent about an hour at Dick's trying out different ones. This one felt most natural and we haven't regretted our decision one bit.
June 9, 2013
Rated 5 out of 5 by candi love it!
Only had this a few days and has already stepped 44 miles! Took about 3 hrs to put together. We went by the how to video to put together, I would highly recommend. So far no problems, just make sure u greased the correct parts especially the track that the feet glide on. I've connected the machine to ifit thru internet and has been to Paris! If u purchase this on dicks credit card, you will get $100 off! I have no regrets so far...enjoy your elliptical:)
June 4, 2013