Rated 2.7 out of 5 by 26
Rated 2 out of 5 by Owner with regrets Unhappy with purchase
Was initially pleased with the versatility of this treadmill. After just a few weeks, however, it started speeding up and slowing down randomly. The problem has only gotten worse and is now so frustrating that I hate using the machine. I have replaced one part and am waiting on another. It has been at least five weeks and I'm still waiting. Today I was told they could strip a model -- if they have one in the warehouse -- and send the part, but that would be at least two weeks before they'll know if that is possible. Their warranty also sounds good, but is misleading. It says labor is covered, but that means YOUR labor if they choose not to send a technician. I would not buy again.
March 27, 2014
Rated 1 out of 5 by JR Regret this purchase
As stated in previous reviews by other owners, this treadmill is not worth the money you pay for the hassle you receive. It's just one glitch after another. The touch screen control panel doesn't compute correctly half the time and it's a horrible touch screen to begin with. The incline settings never adjust properly. The mileage or laps completed tends to freeze so you can't track your distance. I could go on, but you get the idea. On the upside, the tread is good and provides a smooth run. And the fan works well . . . so far. But cons definitely outweigh the pros. Save your money.
March 21, 2014
Rated 5 out of 5 by Tiffany in Richmond Love it!
Purchased from Dicks in the Richmond, VA area for a great deal. (on sale for 999.00, and used Dicks Credit so saved 10% more and then 2 coupons to save me an additional $30! AND free delivery and assembly). Delivered was delayed a few times which was a HUGE pain (first time the truck broke down, second time one of the assembly guys called in sick)- but other then that, all positive here! 2 workouts on it so far and it's working beautifully. Very quiet. Incline working very well - screen is easy to navigate. Assembly guys did an excellent job and I have no complaints! I haven't gone far into iFit, so cannot fully comment on that yet. Nothing weird has happened like others have experienced (speed jumping up, incline not working properly, etc). Assembly did say he recommended not updating software on the screen as, occasionally, the machine will have problems related to updates. No need to update here as everything is working just fine. I just wanted to run - and this makes it EASY! Fan works great too! Definitely recommend.
January 2, 2014
Rated 1 out of 5 by disapointed 36 Don't Buy This Machine
Right out of the box this machine has had problems. I had it delivered and set up for me and all that went well. However the first time I used it the incline didn't work right. It would go up, but when putting it back to 0 it would go up more. It took some fiddling with to get it back to 0. I've calibrated it several times and still nothing. That's not the worse part. I was just walking at speed 4 and it jump to 11. I reset it to 4 and a little later it jumped to 8. The help line said they are going to send me an updated firmware to install manually because sometimes doing it over the wifi causes glitches. Really? that's your answer?
November 15, 2013
Rated 4 out of 5 by Rosentraum Great treadmill but patience required
First of all, let me say I absolutely love my new treadmill. I purchased the EPIC A35 mainly for the Ifit Live feature. I am not an athletic person and the concept of an organized approach to fitness with progressive work outs was exactly what I was looking for. I did a lot of research amongst the various brands (all made by the same manufacturer as this one) and chose this one because I was able to try it out in the store. The staff at my local Dick's Sporting Goods was incredibly helpful and answered my numerous questions. I paid for the in-home delivery service because the item is extremely heavy and I wanted to be sure that there were no assembly issues. The delivery team was prompt, professional and courteous and the treadmill was together within a half an hour. There was an issue with two precut covers not fitting over the base of the treadmill, but it did not prevent me from using the treadmill. The team ordered replacements which arrived within a week. They will be returning to place these where they belong. I also purchased the extended warranty and HIGHLY recommend this after preivously having had a defective treadmill from another retailer.
As for the Ifit Live, I absolute love this feature. The workouts I have tried are great and I love knowing that I am progressing with every work out. Please note though, that it does require patience. If you have patience and are willing to work through the little glitches, the benefits of using it are truly there. For starters, the touch screen is not as easy to use as tablet. I only notice this with logging in and out of Ifit. Otherwise, it is fine. There are times when I have to depress the letter keys to log in very firmly, other times the slightest touch works. Sometimes even when I am on the letter screen, it will type in a number. In order to type in the password, I always have to depress both thumbs simultaneously and very firmly on each end of the password field so that I can begin typing in the password. So far, the most attempts it has taken is four. In order to minimize login frustration, choose a short login and a short password if you can. I have followed the instructions of always shutting the treadmill off and unplugging the treadmill in order to avoid any potential issues from a power surge. At the end of each work out, I always double check to make sure that I am at zero incline before powering off and unplugging. Powering up does take a few minutes, so I usually plug it in and turn it on and then change into my work out clothes so that everything is ready to go once I am ready.
When dowloading the workouts from Ifit, I recommend not downloading more than you can do because if you don't do a work out that is in the queque, it essentially disappears and you end up "advancing" without having done the preceding work out. This is particularly important with the progressive workouts, like the Jillian Michaels or 30/60 day ones where multiple workouts are download all at once into the queque. For example, if you download Jillian Michaels Power Walking and Jillian Michaels Get fit, each day you will need to do two workouts . If you don't do one of the workouts and do not advance it to the next day before the day you were supposed to do the workout is over, it will not be in your queque the next day. I recommend logging in to your Ifit account on your laptop daily for all of this, since it's so much easierto move the workouts forward on this than trying to do it from the treadmill.
All in all I am very happy with my purchasea and am looking forward to using my treadmill for years to come. The little glitches and nuances with Ifit are well worth it to me in the long run. I have the extended warranty and can always obtain service, if necessary.
September 17, 2013
Rated 2 out of 5 by runner Can't recommend
The treadmill seems fine, but the silly electronics are terrible. It resets to marketing videos on the screen when it is not running and the entire objective of the screen seems to be to make you sign up for ifit. I just want to run. I have spent lots of time dealing with problems on the phone with their tech people. I don't recommend this.
July 31, 2013
Rated 1 out of 5 by Mikey22 CAUTION: DO NOT BUY THIS TREADMILL
This is the absolute worst purchase I have made in my entire life. In the first month after purchasing this awful machine, the console crashed while trying to update the firmware and would not come back up. After weeks of trying to get it to work myself, I finally called the manufacturer's warranty service company ICON SERVICE (which always takes an hour or more because they give you the runaround as they pretend to know how treadmills work). They sent me a new console which came about 10 days later and a tech which came a week after that. He replaced the console and we were up and running... just not at a consistent speed. That's right, this treadmill's motor will not stay at any given speed, at least that's the case for the one I ended up with. I'll be walking fast with speed set to 4.0 and suddenly it will slow down for about a minute to what feels like a 1.0, although the console still reads 4.0. Then it will speed up again and go way past 4.0 to the point where I have to go into a full run to keep up. All the while, the console still reads 4.0. And when I set it to 6.0 because I want to run, sometimes it slows down to a walking pace but worse, it will often speed up to a pace where I can barely keep up, which is just dangerous. The only way I have been able to workout on this thing is to ride the speed levels the entire time which is no way to workout. But here's the bigger problem: In 8 months, the service company, ICON SERVICE, has replaced the console, the controller, the motor, the controller again, added an electricity filter, and adjusted the belt and this speed fluctuation problem has remained. Now they are saying that a little lube on the belt and a new "reed switch" should do the trick. For some odd reason, I don't believe them. The one thing they won't replace: the defective treadmill itself. As bad as this treadmill is, the warranty service provided by ICON SERVICE is even worse.
Buyers, there are a lot of choices in treadmills. Don't go anywhere near this brand.
July 18, 2013
Rated 5 out of 5 by Truckin Easy to use & quiet
I like that this treadmill is so easy to use. Yes, it has all the more advanced features, such as pre-set programs and workouts, but I really prefer to make up my workout routine as I go. The layout of the display board allows me to do that with a simple touch. No getting off the machine, no digging out the manual, etc. I just start it up and gradually increase the speed to what I'm comfortable with. As I warm up and get into my routine, I just reach out and up my incline or speed as I see fit. All the information I want is right there in easy to read format. Whether its calories burned, distance, time, or laps; its easy to see. Nothing complicated about it.
Its also quiet. This is important for two reasons. One, I live in an upstairs apartment, and my downstairs neighbor says he can't hear a thing. And two, I don't want the noise of the treadmill to compete with any music I might be listening to.
I'd definitely recommend this treadmill to anyone who was interested in buying one.
June 24, 2013
Rated 4 out of 5 by Darryl63 A great product with a lot of features
I was originally looking for another make and model that I had researched online. When I couldn't locate what I was looking for in the stores, I came across the Epic A35T. It caught my eye with its well design look. Reading up on the features, I notice it had everything I was looking for in the other treadmill. The salesman demonstrated it for me and let me try it out. I knew then this was the treadmill for me.
April 23, 2013
Rated 1 out of 5 by Balance Probably Too Quick to Market
Returned an A30T for the A35T due to issues with the control panel. Using the A35T for 3 months or more now, the treadmill platform is noisy, the controller has shut down spontaneously twice during workouts, the variable speed based on the iFit workouts has never worked, pressure to trigger the buttons and touchscreen are inconsistent, fan is useless, Platform on the A35T just broke or has become disconnect or misaligned from the frame. Less than 4 months old and not used by heavy runners. Will probably look to exchange to a different manufacturer.
April 12, 2013