Rated 2 out of 5 by ricek Do not buy
Delivery was a breeze - guys setting up machine were great. However, the handlebars did not raise and the buttons on the console were hit or miss whether they worked or not. The delivery guys tried to contact Icon with difficulty - it took 2 weeks of calls to finally have a work order produced. 3 more weeks for a serviceman to repair unit but only partially. The console still did not respond to touch and the repaired arm sounded like a freight train when lowering. I once again called customer service and after troubleshooting they decided to send another part that "might" fix the problem. The part is on back order (unbelievable) and it will take another 3 weeks to ship once in stock. For the life of me I can't explain why the company wouldn't just send another machine and problem solve at their facility or at least send all the parts at once to work on. This is a waste of my time and I am frustrated that I paid over $2000 for a machine that doesn't work!
April 29, 2013
Rated 5 out of 5 by caa Epic treadmill is a great buy
I purchased this Epic treadmill after a great deal of research. I purchased a Smooth treadmill back on Feb 2nd. They were rated the #1 treadmill and I thought a great deal. It was April 15th and I still had no treadmill as they have been on back order! I did more research and went to view this Epic. This has great features including the option for IFit. If you want a treadmill with great programs, hearty motor and some of the best options available, then this is your machine. So far I've had no issues at all. I have a Dick's reward card and even saved another $60 with reward rebates. Overall a great experience at Dick's as they were very friendly and helpful. A good buy and great purchase!
April 23, 2013
Rated 4 out of 5 by NCRyanENG Great treadmill, iFit could be more user friendly
Purchased this almost 2 weeks ago, and overall I am very pleased with the purchase. I was getting discouraged reading treadmill reviews, after a while reading forums it starts to seem like unless you spend $5k-10k your going to get a piece of junk. They must have been referring to treadmills other than this one. My wife and I have both used it almost every day since we got it. The longest trip taken on it so far was a little over 7 miles and it was flawless the entire time.
-Very comfortable ride, I can use it longer and more frequently than when I used to use the commercial precors at the gym.
-Strong motor has no problem keeping up
-iFit workouts give good variety and "entertainment"
-Range of incline is more than adequate
-Reasonably quiet. It makes noise of course, especially when running, but not loud enough that it overpowers the TV or music
-iFit and the console in general have some issues. It's difficult to push buttons on the touchscreen when they're close to the edge. Sometimes the speed will stop tracking the workout, and won't track again until you restart the program (which is especially frustrating when it stops tracking after a couple miles into the workout)
-Plugging an mp3 player into the port to use the treadmills speakers results in poor sound quality
-Web browser does not have zoom, and if you return to the workout and go back to the web browser, it is no longer on the page you left.
-Memory settings for screen tilt and console height erase almost immediately
-Incline adjustment is a little slow
There are cons, but they are all things that I don't really care about. I wanted a sturdy machine that won't struggle at higher speeds, and that wasn't $5,000. I got it in this treadmill. Very happy with the purchase
April 16, 2013
Rated 1 out of 5 by Chuck WORST Customer Service and Quality Control
I would like to share my customer service experience with Epic Fitness and my conversations with their CS center based in Utah today. Based upon my repeat interactions with them, I cannot recommend strongly enough to stay away from their products or services. We purchased a new Epic A42T Sport from Dicks Sporting Goods. It was delivered to my home on March 20th.
After having it for about 2 weeks, (April 3rd) if I remember correctly, the software failed to update and the tablet portion of it went caput. Because the android overlay runs even the rudimentary functions of the treadmill, I cannot use it.
Following the directions in my manual, I contacted Epic's tech support. I spoke with a very helpful agent who did all of the android troubleshooting with me, but it failed to resolve the situation. This conversation occurred on April 5th. I was elated when he said he would rush a replacement part to me to resolve my issues and that it would ship by the following monday (4/8). He took my email address so that I could receive a shipping confirmation and track the package via UPS from their warehouse/factory in Utah. Monday came and went and I received no tracking number.
Tuesday I called again, provided my order number and was told my item was indeed expedited but there had been a problem. I was assured my unit was being tested and as soon as it passed QC it would be processed out and would ship, by friday (4/12).
Today as I still have no shipping number I called again to follow up. Jessica, the agent I spoke with said that it was still in processing and that it was already expedited, that it was to ship UPS 3 day; but she could not share with me a ship date as she didn't know. I requested to speak with a supervisor, by whom I was told Jessica put the expedite in on my part, but that was the most he could do to speed up my repair and situation. He further stated that an expedited order can take up to 2 weeks to process and leave the warehouse. I asked to take that train back to the depot, I was from the weekend to process (10 days ago), to now 2 weeks to process, from today. Lets add that up folks, that's 24 days from my report of problem for them to finally ship. Add on 3 days for "Expedited UPS Shipping" we're up to 27 days from today to resolve something that I asked for to be repaired on 4/5.
Now I'm looking at 5/1 as the date I should be receiving my replacement parts. My original estimate was that the item would ship by 4/8 and take 3-5 days to get to me (4/12 or 4/15). When I asked how to expedite request further, considering I haven't even owned this treadmill for 1 month, the supervisor at Epic Fit stated he's the last line of escalation, I could email the office of the president at epic fitness. I will do so, but I'm also doing what every consumer should do and sharing my experience with the public. I will be contacting Dick's Sporting Goods to see if they have a better solution and I will be emailing the office of the president as was suggested, but I'm also putting my review of my experience on every site I can find that sells their equipment.
Some important take aways from my conversation with the "supervisor". I asked if all calls were recorded as they are in most major call centers, upon advising me that they were I asked some very direct questions and got some very indirect answers. I asked "Do you find it acceptable that the 'best' you can do for me today is to expedite my repair order as has already been done, having me repaired by May 1st, a full 27 days after I made you aware of the problem?" He refused to answer as to what he found acceptable. I pressed the issue asking if this was 'normal' procedure. He advised this was not, that it was expedited procedures. I did very clearly read back his estimates, that it will be 2 weeks for my part to 'process, test and ship', and that his UPS Expedited Shipping is 3 day delivery, and that that would mean 17 days from today. He said you can assume that. I asked why it was an assumption, I repeated back that he told me 2 weeks to process and 3 days to ship means 17 days from today. He finally concurred. I then pointed out that it's already been 10 days, so that puts my total repair time to 27 days. He refused to aknowledge my analysis of the sitation, but I did repeat it back several times to ensure it was on the call center recording, if they indeed made one. I then asked is it normal policy then for Epic Fitness to take a month, give or take a few days, to repair their equipment, that their manual and website did not give any time estimates. He stated he could not tell me what Epic policy was. I asked who could, he again referred me to the office of the president.
Because of this issue, I cannot endorse any product by Epic Fitness. I hope that Dick's Sporting Goods stops carrying it. Please feel free to copy and past this review to any other reviews you may see of Epic products, because unlike Epic, I will stand behind my word and my convictions.
April 15, 2013
Rated 4 out of 5 by roach Close to the perfect purchase
This is my third treadmill purchase in my life. This one is the closest to the perfect purchase I've owned. Excellent quality except for the leg covers - they unsnap when I move it. Its very heavy, but the platform lock so far has worked without fail. Logging into iFit is easy, the screen overall is quite bright with large buttons. Positioning of the screen itself makes selections at the bottom of the screen somewhat difficult as they are slightly covered by the display case. Selections and updates are timely unless you are using the map feature. That needs some work - its quite slow. Using the Internet for news and stuff if you are running is really not possible as updates are slow and selection buttons display just as they would on your home computer. If the processor were faster this limitation would be minimized as one could correct mistakes quicker. Now, I do not have tree stumps for fingers. The treadmill is very very quiet. Incline adjustments - quiet and fast. The running platform is, in my opinion, "perfect" with regard to balance of forgiveness and firmness. The electric stabilizing arm height adjustment and display angle adjustment were features I felt were frivolous before the purchase but in hindsight are highly recommended - their position makes a difference. Now - iFit - they have come a long, long way. Excellent program choices - the normal workout program downloads without pictures are top notch and download quickly. The map programs are still a struggle - many times pictures for display are unavailable which detracts from the experience and if the wifi connection hiccups then it must be restarted. I don't find myself using this feature as much as is hoped as its still buggy. There is a video option for programs that is very good, but there are too few videos available. In all the interface between iFit and the treadmill is much improved, but continued improvement in the map program and more video programs would be appreciated - I bet they know this already. Finally, service - well, I've not had anything go wrong, now assembly issues, no uncorrectable hiccups - nothing. It just fires up and goes. So far its rock solid dependable. So, is this treadmill worth the $2500 asking price? If you use it often, absolutely. If you want to maximize what iFit provides - you bet. You want smooth, quiet operation - this is the best I've owned or used. Overall, I couldn't be happier, aside from the small "personality" items. This treadmill is highly recommended.
April 9, 2013
Rated 5 out of 5 by Herzog33 Highly recommended overall
I was hesitant to buy any treadmill because I'm a 18 minute 5k'er so I wanted a treadmill that I could run fast on. Most say they can go up to 12 mph as does this one but what I really like about it is that it's a smooth transition up to 12 mph. The iFit technology is also really cool, this was a family purchase and that's the piece of the treadmill that sold my wife so it would keep her engaged and committed to running - way better than a standard LifeFitness screen...boring! Highly recommended overall.
March 26, 2013
Rated 5 out of 5 by Davidt Great to use
So far, this treadmill has been great to use. I'm sure, like many, my problem was staying motivated. With the connection to iFit workouts, I no longer have trouble with motivation, as there are many options to provide interesting variety. It is easy to see that the treadmill itself is well made with lots of thought as to its features. At this point, I can not think of anything that would improve the treadmill itself.
March 22, 2013
Rated 4 out of 5 by Azivar Good but Could be better
Easy to assemble
Customized workouts are great
Buttons don't respond quickly when touched sometimes is takes multiple presses.
There are only 2 HD videos through ifit, no way to purchase more
The wireless network is drops in and out
March 19, 2013
Rated 4 out of 5 by Great Features Many Features
This is a great piece of equipment and would have rated it excellent across the board if everything worked, but there have been a few glitches. I would still recommend this product and would buy again.
Pros: Love the many features and choices for workouts. The heavier motor seems to make the treadmill very stable with no strain when changing speeds and elevations providing a very seamless and smooth operation. Compared to a previous treadmill from years ago, it is great.
Cons: Navigation was a little difficult to figure out, especially when trying to utilize a video from the web or stream a show while exercising. There is room for a much better product manual of "how to's" with respect to the machine. Whenever you use the on board fan or the MP3 input, my unit loses the heart monitor capability. I have been able to identify and repeat this issue, so I have called for service for next week, but for now, this is irritating. The bottom row of the touchscreen is very difficult to navigate as the frame of the machine gives very little room to touch the proper key, and my hands and fingers are of average size. My wife, who has much smaller hands has the same issue. Since it is touch sensitive, it is not very easy to touch the correct letter or number without bleeding into the box directly above or below. A little larger frame would be nice and a big improvement. There are 4 users available on the machine for preference settings. Once set, it would be nice if you could return to the settings the next time you exercise. The manual states that the treadmill should be turned off and unplugged when stored or not in use and this totally makes sense from a protection of electric equipment view. The problem is that it loses the user memory. This really does not make any sense. It should somehow store this information similar to the network settings. Again, maybe the service call will remedy this issue. Finally, the location of the on & off switch is not convenient. It would be a great improvement if it was located on the console with the rest of the bells and whistles. If the machine is located in a tight area that is perhaps near a wall, especially on the right side of the machine, it is virtually impossible to reach the switch. In an area where space isn't the issue, it is no problem, but the treadmill is marketed as a space saver and it is not that easy to move, so a better location for the switch is recommended. Just be prepared to bend and twist to get to this switch.
Overall: Overall, I really like this treadmill. It has enough options to make exercising fun and interesting. I can get lost in the charts with all of the information readily available at my fingertips. I would definitely recommend this product and will highly recommend once everything is in working order.
March 16, 2013
Rated 4 out of 5 by CDVAN EPIC A42T Treadmill
I have finally upgraded from my 7 yr old Pro-Form treadmill which has been a loyal and trusty work horse. I researched the EPIC A42T treadmill for approximately 1 yr deciding if I wanted to spend that kind of money on a treadmill. I finally pulled the trigger and really looking forward to the fitness routines as I slowly transition out of distance running...
Good belt with smooth run
Long platform for those all out sprints
Adjustable hight for console/hand rails
Console pretty intuitive...didn't have to break out the manual.
Lots of programs! Even w/o iFit subscription
HR monitor included
Screen is big and clear
Speakers are good (not great#
Folds up #however you do need a bit of room to open it up#.
Belt start and stop is very sudden #about launched me the first time)
iFit subscription is $100 per year
Very heavy 320lbs
To get the "Gucci" programs you have to pay (and why pay $2200 for a treadmill and stick with the pre-programmed stuff!)
The iGoogle is literally "street view"...like running down the middle of the street. Ran the Paris demo and it wasn't so great with all the traffic.
There is a 10sec lag/jump in the iGoogle so it isn't smooth viewing on your run
#1 BIGGEST COMPLAINT!~ You can NOT enter your weight in the pre-programmed "weightloss" program or any program for that matter. I think the demo Jillian Michaels weightloss programs asks for weight, not sure if that is standard on all iFit programs. It comes with approx 12 "weightloss" programs with varying "calorie burns"...however there is no way to enter your weight. There is a big difference between my husband (200lbs) and myself (130lbs) on a 250 calorie program...we are going to burn very different calories doing the same routine.
Had a test run and very pleased with it (as long as I am not trying to count calories...have resorted to using a seperate HR monitor that is unfortunately not compatible that tracks calories). Programs were challenging and fun.
March 11, 2013