Rated 3 out of 5 by 1
Rated 3 out of 5 by Jeanie Good service - wrong product!
I recently ordered a set of barbells for my 96 year old father. The person I talked to in the store heard my story of how my father wanted 6 lb barbells, not 3 lb, 5 lb, or 8 lb which is what most websites listed. Finally I found 6 lb barbells on your website. Your rep was very kind and arranged to have them shipped to my sister who lives near my father's nursing home. However, when they arrived, they were two - 3 lb barbells! I re-checked your website and clicked on the picture of the "6 lb barbells - a pair" and only when I scrolled all the way to the bottom was the small print - 3 lb. barbells! I called and the person I talked to graciously offered to refund, so my sister brought them back to your store and received the refund. The service, the personnel, everything was excellent, -- except for the misleading picture on the website. Please make it more obvious at the top that it is a set of 2 - 3 lb. barbells.
Thank you! Jeanie
December 1, 2012