I’ve had persistent issues with this purchase from the very start. The set arrived missing the 6 iron — thankfully, that was eventually resolved. However, during my very first round of golf, the pitching wedge shaft snapped cleanly at the hosel. The swing was routine, and the ball mark landed squarely in the sweet spot, indicating no misuse. I initially reported the broken pitching wedge shaft on May 16th. Since then, I’ve had multiple calls with Dick’s Sporting Goods. Each time, I was either instructed to contact Callaway or reassured that someone would follow up. No one ever did — no calls, no emails. Callaway has confirmed the damage occurred within the primary warranty period and stated that Dick’s Sporting Goods is responsible. Unfortunately, things only got worse. A second club — the A wedge — broke in the same manner, despite minimal use and proper handling. When I called Dick’s again, I was met with complete indifference. The representative offered no solution and simply redirected me to Callaway, again. As someone who works in customer service, I can say with confidence that this level of response would be unacceptable — and grounds for termination — at my company. To underscore the broader issue, a friend of mine recently purchased a right-handed set from Dick’s on Saturday, July 13th. When they opened the box, the clubs were left-handed. This only confirms what I’ve come to realize: Dick’s Sporting Goods has serious problems with quality control and customer service.
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