The Same 2 Parts Failed Twice In Less Than 2 Years / 100 Miles

TLDR: The incline motor and motor control board died twice in less than 2 years / less than 100 miles of usage. There is a pattern of this specific failure across online reviews. Horizon Fitness didn’t do anything to address this quality issue. I purchased the Horizon Fitness T101 in January 2024 for about $650. It stopped working the 2nd day. However, customer support was responsive, and the parts and labor were all completely covered, which was very nice. The incline motor and motor control board had to be replaced. After that, everything worked fine. I used the unit intermittently, maybe a couple times per month at most. It’s a sturdy machine and I liked how it didn’t have all the fancy bells and whistles; I just wanted a good, simple treadmill that would last many years. But then in November 2025, the unit stopped working again. I contacted customer support again and they said the problem was most likely the incline motor and motor control board, the same two pieces that had already broken and been replaced. They sent me a link to their online store, where I found those 2 parts, plus tax and shipping, are over $500. I continued to speak with customer support, as it seemed completely unreasonable to have to pay over $500 for parts that had already broken once before, all for a $650 treadmill. Plus, adding in the cost of labor for installation, the repair cost would then likely be greater than the cost of a new unit. They basically just said the unit was outside of warranty and there was nothing they could do. I then requested my issue be escalated, and I was put in contact with a supervisor. I repeated that I did not feel I should be held liable to pay over $500 for parts that had failed twice in less than 2 years / less than 100 miles of usage. I also expressed concern that there is a general quality or manufacturing issue, as I found many reviews across Amazon and Google stating that the same two parts had also failed for other customers. No comment was given about the pattern of failure, but I was essentially told that 1) Using the treadmill too infrequently can also cause it to break, 2) The unit is outside of warranty (again), and 3) Cheaper treadmills have shorter warranties while more expensive models have longer warranties. I felt the response was inconsiderate and lacked any substance. Here’s a slightly shortened version of their response: “Unfortunately, not using electrical components can also cause those components to degrade. This particular machine has a one year warranty and has been out of warranty for 11 months... I would recommend reviewing the warranty before making a purchase so as not to be surprised by the warranty terms. A lot of times when you're paying more for a product, they tend to have a longer warranty. Lower cost products tend to have a shorter one. I am sorry but we aren't able to cover the cost of the parts in this case.” Never did Horizon Fitness address the pattern of the incline motor and motor control board failing. I’m concerned that a legitimate quality issue is being ignored and that other customers, like myself, are going to continue getting burned by subpar product quality.

Bought this last week, Has all the features and 1/3 of the price, I think this is a great machine for the home gym !

Great Treadmill For The Money!

Easy for 1 person to assemble. Sturdy feel. The ability to raise an lower the deck is a definite plus for those with less space.

Great Treadmill With All The Basics

This is my first treadmill. I was looking for something I could easily use everyday. I love that it has cup holders, speakers, handles, a space to hold your phone or tablet, and the easy to use press buttons. This treadmill has 10 speed and incline. The price was also good for the value.

Good Value

Bought ttis a few weeks ago. Easy set up. Would definitely recommend