The items are really great but the lack of instructions is irritating and frustrating. I am particularly referring to the dispenser I also bought. For example, it says to remove the filter but doesn't tell how. The company spends too much time telling how wonderful the item is (which I believe it is) and too little time giving practical information. Regarding the straw, I finally assumed that the filter did not need to be rinsed before using it, It would be good to told that and given instructions as to how to get to the filter.
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