Too Light

My previous frame lasted close to 15 years. The new frame lasted 2 games because I chose to use it on the last game broken. Once unpacked, 2 of the supports were broken. I like that the new one is lighter but it is not sturdy. No receipt either. How can I replace the frame under warranty???

It Works

New frame works, but is clearly made differently from previous models.....that means this one is not as substantial and will need to be replaced. Last frame from this company last 15 years. This one will be lucky to last 3. But - it will finish the season!

Bought this to update an older tent. The quality is good but take into account it is a lighter frame. That is not a bad thing as I get older. Just realize it may not stand the wind as the heavier premium would.

Horrible Packaging

This item was shipped to me completely unpackaged. No box, literally just completely open. Of course the bag was ripped and damaged and I’m afraid to see how damaged the canopy itself is.

Amazing Customer Service

I am the person that wrote the 1-star Terrible Quality review. While we were very frustrated with the canopy frame, we did reach out to the customer service team as suggested in their response. My husband spoke to wonderful customer service representative, Mary Helen. Even though we threw the canopy frame away in frustration and hadn't taken photos, she asked us to provide our original proof of purchase. Upon doing that, customer service worked with us and offered us a significant discount to purchase a new frame. We did and will be using it for the first time this weekend. It is very rare in this day and age to do business with a company that takes this much pride in their product and cares about their customers enough to make things right. Thank you!