Ordered this backpack for my 8th grade son online because this backpack was not available to purchase in store. We received our order quickly. Everything looked good with the exception that 5 of the 7 paracord zipper attachments were missing. Normally it would not be an issue but the zipper pulls are pretty small so it would have been nice to have the paracord attachments that they are supposed to come with. Evidently kids steal these off the bags from classmates and in the store. My son wanted me to order another bag with the paracord attachments. I called customer service and explained that we received a bag without them. I was told that this bag came directly from the warehouse and if we ordered another bag it would also come from the warehouse. I didn’t want to deal with returning and repurchasing a new bag to possibly end up with missing pulls again. My son decided to keep the backpack and we had to purchase paracord. My son likes the size of the backpack.
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