I’m very disappointed with my recent purchase from Dick’s Sporting Goods. I ordered a brand new pair of shoes online, but what I received was clearly used. The shoes had visible wear on the soles, creases in the material, and even some dirt inside the shoe. It was obvious they had been worn before. I expect better quality control and basic standards from a retailer of this size. Selling used items as new is completely unacceptable. I contacted customer service, but the response was slow and not very helpful. I had to go through extra hassle just to get a return started. This experience has made me seriously reconsider shopping with Dick’s Sporting Goods in the future. If you’re going to sell used products, at least be honest about it. Very disappointed specially because I purchased for a present.
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