I almost returned this bike rack because once I took it out of the box and studied how to put it together, I was a bit overwhelmed. I took it back to the store with this intention, when an employee of of the JC, MO store, Dan, told me he had done some research (as had I and talked with other cyclist) and both found that this is a highly remocommended and good quality bike rack. He said he had helped several customers put this on their car and he offered to help me, as well. I am so thankful and appreciative of the assistance that Dan provided. I am very pleased with my purchase and even more pleased with the customer service I received from Dan, who went way above and beyond to help me out! The only reason I have not given this product 5 stars is because I have not had a chance to transport my bike, yet. The season is still too cold for me! But from prior experience, I do not forsee any issues.
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