I bought this a month ago and I love it. I did read all the terrible delivery reviews and I had the delivery/assembly team pull a no show the first scheduled date, but after that they came the next time and everything went smoothly. The equipment itself is awesome and I highly recommend it.
Kb4e
5 months ago
Good Equipment, Terrible Experience
The machine itself is great. We are done ordering from Dicks after the mess of delivery and (lack of) free assembly. We ended up assembling it ourselves, which takes around 8 hours.
Casey803
1 year ago
Great Durable And Smooth
This is a really nice machine and quality is good. Make sure to select home delivery and assembly (it comes in a million pieces). Highly recommend for those looking to work out more often in the convenience of your home.
AmberJ95
1 year ago
Delivery Bad, Equipment Good
It only took 4 scheduled "deliveries" until they actually arrived. I took off of work and couldn't take my son to a christmas event because I was waiting for their confirmed scheduled delivery between 12:00 - 5:00. When I called to ask on a delivery update they were unaware that my shipmment was supposed to be delivered that day.
JoeM85
1 year ago
You’ll Never Get It.
As a previous reviewer mentioned if you order this item there is a chance you will never receive it. Dicks uses a company called AIT that supposedly delivers and assembles this product. I ordered the item a month ago and I have yet to receive it. I have taken off of work multiple times because the company has confirmed delivery dates and times however they never show up, this has happened 3 times. Dicks has been absolutely no help. They are just as bad as AIT . Very poor communication. I find it crazy to receive such poor customer service on such an expensive item. This is why companies like Amazon are taking over. I just want what I have paid for .
JdubW
1 year ago
Love It
This is a great machine. I bought it through Dick‘s and I received it in one week and they assembled everything in a few hours. Everything is running smooth. This is amazing. Great for a home gym 10 stars.
Waiting on Weights
1 year ago
Ordered A Month Ago - Still Not Delivered
I bought this a month ago and still have received nothing. I thought buying through Dick’s Sporting Goods would ensure a good experience. But it has been anything but that. They contract with a company called AIT Worldwide for delivery and they are incompetent and nonresponsive. Very frustrating to pay thousands of dollars for such a subpar experience. At this point I’m just hoping that something actually shows up. AIT seems completely apathetic about customer service.
