I've had this bike rack for about nine months now and the more I use it, the more I dislike it. So many moving parts and it's very cumbersome. With the two clamps side by side between the frame, if you don't turn your pedals just right, the bike gets knocked out of position and you need to keep readjusting. I'm also not impressed with the clamp itself. The only position in which I can secure it has already damaged the bike frame (picture attached). The lock seems very flimsy too. Already the key gets stuck unless I jostle it a bit. Even locked, it doesn't seem secure - like one good pothole and it could easily pop open. I've resorted to a bike lock as a fourth measure of security since I don't trust the rack. The ramp to load and unload the bike. Not a bad idea, but definitely room for improvement. Depending upon temperature, the ramp requires brute force to either insert or remove. I miss the arm hooks of my old rack. They were far more secure and didn't do any damage to my bike. The Thule EasyFold XT is the most disappointing purchase I've ever made.
KHanson
2 weeks ago
Short Holder Bar Is Too Short To Secure E-bike
Clean design and easy to use. The Clamp system length does not work well with Specialized Turbo Vado E bikes, as the reach on the short arm is not long enough to adequately secure the forward bike. The long arm does secure the rear bike well. The short arm needs to be about four inches longer in order to properly grab the forward bike. Thule should produce more variety in arm lengths in order to properly accommodate two e-bikes that both have step over frames. I am considering ordering a replacement long arm, cutting the arm bar to the required length, and cutting and threading the internal rod to length, to allow it to work with my two step-over frame E-Bikes.
Old and weak
2 weeks ago
Loading Ramp Way Too Short
The rack itself is nice what I have an issue with is the little plastic ramp. I own an SUV AND A SILVERADO full sized truck. That ramp is too short I thought you sold one that was 4 ft. The only one I see is 3 ft. I need this ramp for my e bike.
Disappointed Customer #2
4 months ago
Don’t Buy It
I’ve had the EasyFold XT for about a year. The clamps are difficult to use, it is difficult to angle them to get a good fit. After about 15 uses the rubber on the clamp tore… May have torn when my bike fell off the rack. I will not use this product anymore.
Sherry
4 months ago
Don’t Depend On Ramps Or Warrant
We’ve had this rack for two years and it has been great but now the ramp won’t attach. We called Thule and they said we have to fill out online form which requires uploading 3 videos or pictures which is not easy for all people. Seems like they are purposefully making it hard to submit a claim on the lifetime warranty.
