[This review was collected as part of a promotion.] The rack itself is fantastic, with a big catch. Yeah, didn’t realize that this rack doesn’t come with locks. The locks have to be purchased separately. There is a lock that will keep the hitch from being stolen, but no locks included for the bikes. WHAT? I purchased the locks over a week ago and now they are lost in the mail. After a week of Thule and USPS “support” I remain unable to secure my bikes, have had to alter my vacation plans, and no resolution yet from the manufacturer or from the carrier. All of this could have been avoided if locks were included with the rack.
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