FREQUENTLY ASKED QUESTIONS
Store Reopening FAQ
Please see below list of frequently asked questions related to the reopening of our stores.
Is my local store open?
Are teammates and customers required to follow social distancing in your stores?
How are teammates interacting with customers?
What are your store hours?
Do you have exclusive hours for at-risk customers?
How are you maintaining a clean and safe shopping and check-out experience?
Can I do an in-store return?
What in-store services are available?
Are there any specific areas of the store that remain closed?
Are you allowing the use of reusable bags in stores at this time?
Do you sell face masks or face coverings?
Are you limiting the number of people in the store at one time?
Are you taking cash transactions?
How It Works
Curbside hours are Monday–Saturday, 9AM–9PM, Sunday, 10AM–7PM.
Go to the product details page, set
your store and select "Curbside
Look for the Email and
Drive to Your Store
We’ll let you know when your order is
ready, then drive to the store and pull
up to the main entrance curb.
Check In & Stay In
Tap the "CHECK IN" button when you
arrive and the teammate will deliver
your order to your vehicle's backseat
or trunk. You may also call your store and dial "0".
Common Pickup Questions
How can I tell if a product is available for Curbside Contactless Pickup?
When will my online order be ready for curbside pickup?
What if I don’t receive an email about my online order for curbside pickup?
When will I be charged for my order?
How long do I have to pick up my curbside order?
Can someone else pick up my order?
Where is the “CHECK IN” button located to let store teammates know I have arrived for my pickup?
How do I check in from a text message to let store teammates know I have arrived for my pickup?
What is the phone number I need to dial to let store teammates know I have arrived for my pickup?
Do I need to sign anything or be handed a receipt?
What happens if I don’t pick up my curbside order?
What do I do if I ordered a bike for curbside pickup?
Within 30 minutes of placing your order, you may cancel by clicking the "Cancel My Order" button below.
After 30 minutes you can no longer cancel the order.
You may return your items via contactless curbside return at select DICK’S Sporting Goods locations. At this time, we can only accept curbside returns for purchases that were made with a credit card or debit card. No cash or gift card returns allowed at curbside, go to return details for more information.
- Please place the items you are returning in the trunk of your vehicle.
- Keep your receipt or order number with you.
- After arriving at the store, call the store phone number (Find A Store) and dial “0” to speak to a store teammate.
- Please read your receipt or order number to the store teammate and we will come to your vehicle.
- In order to have a contactless experience, please stay in your vehicle. We will pick up your item from your trunk.
- When the return is complete, we will be happy to provide an e-receipt for your convenience.
Modified Returns Policy – COVID-19: Due to our store closures and the disruption caused by COVID-19’s impact, DICK’S Sporting Goods will extend our return policy from 60 days to an extended 90 days from the date of purchase to allow flexibility for our customers in returning. This applies to in store and online purchases. For more information on our return policy, see FAQs section.
DICK'S Sporting Goods is still shipping goods to our athletes’ homes. Longer shipping times and delays may be experienced according to item ordered and the location in which it’s being shipped to. If you have questions about an item you’ve ordered please reference our Shipping Information and FAQs page.
Note: Due to social distancing efforts and in order to protect both our athletes and those serving them, we are currently not doing Room-of-Choice Delivery or Room-of-Choice & Assembly for large items.
All you need to track your order is your ZIP/postal code and your order number.
Modified Cancellation Policy - COVID-19: Due to the disruption caused by the COVID-19 impact, DICK’S Sporting Goods will attempt to honor order cancellation requests for any online orders which have not yet shipped to allow flexibility for our customers.
Please note that once an order has been processed for shipping, it cannot be canceled.
If you would like to return a shipment through the mail, please follow the steps “In the Mail” on the page Returns and Exchanges.
If you would like to return a shipment to a store, see the “Curbside Return” information above under “Curbside Contactless Pickup.”
We are here to help you
Call our customer service at 1-877-846-9997.
Or go to our live chat for online assistance.