What Can We Help You With Today?
Whether it's shipping and returns, in-store services or questions about your ScoreCard Points, we're here to help.
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With rentals, ship-to-store, gift cards, Instacart, in-store services and more, there are dozens of reasons to shop at DICK'S and DICKS.com
Frequently Asked Questions
Your need-to-know is our primary concern. DICK'S Sporting Goods athletes often inquire about the following topics.
Can I return an item to my local store?
Return your online purchase to any open DICK'S Sporting Goods location, nationwide, with proof of purchase. Select In-Store Return and enter your confirmation number and billing zip code for proof of purchase barcode. You can also use your order confirmation email as proof of purchase for an in-store return.
How can I change or cancel my order?
We typically cannot cancel your order once it is submitted. Order processing begins immediately in order to get your products out quickly. We offer cancellations up to 30 minutes after the time of order submission by contacting our Customer Service team for immediate assistance. Alternatively, when you receive your order, we are happy to take it back using our return instructions.
How do I find my ScoreCard information?
Click the link below to sign in to your account or find your user name or password.
How do I pay my credit card bill?
Follow the link below and use the links there to manage your Score Rewards account.
How do I track my order?
Tracking your order is fast and easy! Simply enter your order number and billing ZIP/postal code to track your new gear.
What brands are excluded from promotions?
Although DICK’S Sporting Goods sets its own promotions and prices, some brands have pricing policies that restrict the prices for which we may sell or advertise their products. As a result, these products may not be eligible for certain promotions, including coupons. Promotional offers may be modified or terminated at any time, without notice.