Return Policy

DICK’S Sporting Goods, Golf Galaxy and Field & Stream offer a 60-day return policy on most products. Please see How to Return Items for additional information.

  • Returns with an original sales receipt or pack slip will receive a refund based on the initial form of payment.
  • Returns without an original sales receipt or pack slip must be returned using a valid ID and will receive a store credit for the lowest selling price. Information from the ID will be held in a companywide database of customer return activity. For items excluded from return, the manufacturer’s contact information may be provided upon request.
  • Returns with a gift receipt will be offered a gift card or even exchange.
  • Returns where a ScoreCard Reward or coupon was redeemed will result in an adjusted refund amount.
  • Items requiring repairs should be returned to the manufacturer or an authorized service center
  • The following identification is accepted for returns: US or Canadian Driver’s License, U.S. State ID, U.S. Military ID or U.S. Passport.
  • DICK’S Sporting Goods, Golf Galaxy and Field & Stream reserve the right to limit returns or exchanges regardless of receipt.

We are committed to the accuracy of our scanner pricing system. If a customer is charged a higher price at point of sale for an item that is advertised by us, or displayed in store at a lower price, the lower price will be honored.

Product Exclusions and Restrictions

  • The following items cannot be returned: Firearms, Ammunition, Hunt Bows, Crossbows, Black Powder Rifles/Muzzleloaders, Gun Powders (black powder, smokeless black powder and reloading powder), Primers, Outboard Motors, Gas Powered Go-Karts, Gas Powered Mini Bikes, Gas Powered Recreational Vehicles, Ice Augers, Generators or any other products requiring gasoline or fuel, Used Bikes, Airbeds, Special Order items, Autographed Collectibles and Gift Cards.
  • The following items cannot be returned if the package is opened or the factory seal is broken: Baseball Bats, Electronic Scooters and Bikes, Apple and Beats Products
  • Pre-owned golf clubs and demo clubs may be exchanged in the same condition as they were sold within seven (7) days of purchase with original sales receipt. All exchanges are subject to approval.
  • Electronics must be returned in the original packaging and with all accompanying manuals, parts and accessories.
  • Certain returns will be handled under the manufacturer’s warranty or return policy.

DICK’S Return Policy Frequently Asked Questions

What is the DICK'S Sporting Goods Return Policy?

DICK’S Sporting Goods offers a 60-day return policy for most items. For the full DICK’S Sporting Goods return policy, see Return Policy and Product Exclusions and Restrictions sections on this page.

Are there any items that cannot be returned?

The following items cannot be returned:

  • Firearms
  • Ammunition
  • Hunting Bows
  • Crossbows
  • Black Powder
  • Rifles/Muzzleloaders
  • Gunpowder
  • Primers
  • Items Requiring Gasoline or Fuel
  • Used Bikes
  • Airbeds
  • Special Order Items
  • Autographed Collectibles & Memorabilia
  • Gift Cards

What if I already opened or used my item?

The following items cannot be returned if the package is opened or the factory seal is broken: baseball bats and electronic scooters and bikes.

Electronics must be returned in the original packaging and with all accompanying manuals, parts and accessories.

Pre-owned golf clubs and demo clubs may be exchanged in the same condition as they were sold within seven (7) days of purchase with original sales receipt. All exchanges are subject to approval.

Returned items should be unused, but we understand that sometimes our athletes need to try an item before realizing it’s not a good fit. As long as the item is clean and in good condition, your return may be accepted.

How many days do I have to return an item?

You have 60 days from the original purchase date to return your item.

How do I return my online purchase?

Online purchases can be returned at any DICK’S Sporting Goods location or can be returned by mail.

  • In Store
    • Please bring the pack slip that came with your online order.
    • If you no longer have your receipt or online pack slip, contact our Customer Service team by phone at 1-877-846-9997 or chat now to have a copy of your receipt sent to you, if available.
    • Returns without an original sales receipt or pack slip will receive a store credit for the lowest selling price. You must also present a valid ID when returning the item. Information from the ID will be held in a companywide database of customer return activity.
  • By Mail
    • Please use the return label that came in your package.
    • For packages that do not come with a return shipping label, please contact Customer Service at 1-877-846-9997 or chat now. We can generate a return label and have it emailed to you within minutes.
    • If you prefer to not use a provided label, you can also simply address the package using the information below and pay for the return shipping with a mail service of your choice. To mail in your return:
      • Repackage items in original packaging (if possible), including all paperwork, parts and accessories.
      • Remove all extra labels from previous shipping on the outside of the box.
      • Complete the Return Reason Form on the packing slip and enclose in the box.
      • Apply the provided return label to the outside of the box OR address the box to:
        DicksSportingGoods.com
        Returns Department
        7601 Trade Port Drive
        Louisville, KY 40258
      • We offer free returns on apparel and footwear items. You may be responsible for shipping costs on all other returned merchandise.

How do I return my in-store purchase?

Items purchased in store can be returned at any DICK’S Sporting Goods location. Bring your original receipt with you for the return, as well as the credit card or gift card used for the original purchase.

If you no longer have your receipt, contact our Customer Service team by phone at 1-877-846-9997 or chat now to have a copy of your receipt sent to you, if available.

Returns without an original sales receipt will receive a store credit for the lowest selling price. You must also present a valid ID when returning the item. Information from the ID will be held in a companywide database of customer return activity.

At this time, in-store purchases cannot be returned by mail.

How do I exchange my in-store purchase?

You can bring your item to any DICK’S Sporting Goods store location to be exchanged. We will honor the original purchase price with the exchange.

How do I exchange my online purchase?

You can bring your item to any DICK’S Sporting Goods store location to be exchanged, as long as that item is not an online-only product. We will honor the original purchase price with the exchange.

If you prefer, you can also exchange an item without visiting a store. Simply return the original item by mail, and then contact our Customer Service team at 1-877-846-9997, so we can place a new order for you that honors the original purchase price.

What if I don’t have my receipt or pack slip?

If you no longer have your receipt or online pack slip, contact our Customer Service team by phone at 1-877-846-9997 or chat now to have a copy of your receipt sent to you, if available.

Returns without an original sales receipt or pack slip will receive a store credit for the lowest selling price. You must also present a valid ID when returning the item. Information from the ID will be held in a companywide database of customer return activity.

How can I get a return label?

If you are in need of a return label to complete your online return, please contact Customer Service at 1-877-846-9997 or chat now. We can generate a return label and have it emailed to you within minutes.

What if the item I want to return is damaged?

We will accept damaged item returns either online or in store within the 60-day return policy.

When will I receive my refund?

  • If you returned your item in store, it can take up to 14 business days for the refund to be processed to your original form of payment. If it’s been more than 14 days, you should first reach out to your financial institution regarding the credit. After speaking with your financial institution, if you still have questions, please contact our Customer Service department at 1-877-846-9997 or chat now.
  • If you returned your item online, it can take up to 30 days from DICK’S Sporting Goods receiving your return for a credit to be issued. Refunds will be provided to the original form of payment for the purchase price of the item, including sales tax.

I used a gift card on my original order. How will I get my refund?

If you paid for your order with a gift card or egift card, the return will be refunded back to the original gift card or egift card you used. If you no longer have this gift card or egift card, please contact our Customer Service department at 1-877-846-9997 or chat now. We’ll get a new gift card sent to you in the amount of your refund.

I ordered an oversized/overweight item that was delivered by a freight carrier. How can I return this item?

Oversized/overweight items require a little more coordination than a standard-sized item, but with a little help from our Customer Service department, we’ll get your oversized item picked up in no time. Simply call Customer Service at 1-877-846-9997 to arrange the carrier pick up of your item. Make sure to repackage items with all paperwork, parts and accessories and place the item at the front door for the driver. Please note that you may be responsible for the return shipping cost of your item.

How can I track my return?

To track your return, use the UPS tracking number provided on your return label and enter it on the UPS site. If you don’t have your return number recorded, please call our Customer Service team at 1-877-846-9997.